How End-to-End Service Monitoring Saved Mobile Money SLAs

First-generation XGP was involved with the world’s pioneering and largest mobile money provider to solve a business-critical need. This provider continues to dominate the mobile money industry in Africa and certain parts of Europe in many markets. One of their contractual obligations to each market was to provide a guaranteed service level (SLA) in terms of user experience and reliability. Anyway, there was no scalable solution to prove the SLA commitments economically.

Mobile Money

Using the XGP we were able to provide a solution consisting of monitoring 4 aspects of the service, USSD, SIM toolkit, mobile application, and web application. the following was ensured from the XGP End-to-End (E2E) monitoring solution

  • Availability and continuity
  • Reliability of the mobile and web app
  • Accuracy of the transactions
  • End customer experience and responsiveness

More than 150 test scenarios were continuously executed to make sure the mobile money platform followed the international KPIs. XGP made it easier to identify the network downtime, service downtime and other hidden violations of SLA. With the metrics generated by the XGP, service managers were able to get an independent perspective about the end user experience and availability of the mobile money service, identify issues, patterns and take remediating actions.

XGP ensures the payment services provide a high degree of reliability and continuity between the core network and the end consumer to ensure the trust between the customer and the service provider.

For further details, contact us to connect with an expert.